FMPro Helpdesk Module

Command and Support

FMPro’s command and support provides intelligent filtering through clients, locations, assets, work types, service levels, workforce and contractors will allow you to offer a high level of customer service to your end users.

SLA/KPI priorities in Helpdesk module can be assigned to each work order to enable efficient task management (color coding) ensuring that all tasks are completed within their allotted time frame.

Maintenance or Helpdesk reports can easily be produced using the vast array of reports included as standard, helping the decision makers to analyze performance, trends and identify areas of weakness or strength.

Features

Functionality

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